General

General

How to See The List of Active Domain & Services?
Issue I want to know my current domain & services registered with Net Onboard. Symptoms You are unsure on how many domain or services you currentl...
How to Cancel Order or Modify Items in Order?
Issue I wish to cancel my new order / change my domain name / change hosting package. Symptoms You realized the new order placed is not correct. Cau...
I Forgot To Enter The Promotion Code. How Do I Add The Voucher Code?
Issue I forgot to enter the promotion voucher code when i place my order. Symptoms The invoice total amount showing normal retail price. Cause Vou...
How to Order Online?
Issue I wish to subscribe to your services but I don’t know how to proceed with the order. Symptoms You are unsure on how to place the online order. ...
How Do I Update My Profile Details in Billing System?
Issue Wish to update the profile details in Billing System Symptoms None Cause Lack of knowledge in using Net Onboard Billing System Client Area ...
How Do I Subscribe/Unsubscribe to Your Newsletter?
Issue I wish to subscribe/unsubscribe your newsletter Symptoms You receive/do not receive our newsletter via email. Cause You subscribed/ did not ...
How to login to Billing System Client Area?
Issue I want to know my password for Billing System. Symptoms You could not login to the Billing System Cause The password is incorrect. Workaro...
How to update Registered Email or Appoint new PIC for my domain/hosting/SMS acc
Issue Wish to update my registered email and new PIC details for my domain / hosting account in the Billing System Client Area Symptoms You cannot log...
How to Upgrade My Hosting Plan
Issue I wish to upgrade my current hosting plan. Symptoms Your current hosting plan allocated resources is not enough. Cause Your email and websit...
Reviewing emails sent to you in NetOnboard Billing System
Issue I want to view the emails you had sent to me. Symptoms You did not receive email from us. Cause The email may be under your junk folder. ...