Create new SmarterMail email account using Domain’s Administrator access privilege
STEP 1: Log in to the SmarterMail web interface as the domain administrator ( e.g. email@example.com )
STEP 2: Click the Settings icon.
STEP 3: Expand the Domain Settings folder.
STEP 4: Click Users.
STEP 5: Click New in the content pane toolbar.
STEP 6: In the Username field, type the desired username.
STEP 7: In the Authentication Mode field, select the appropriate authentication option from the list.
NOTE: If an active directory is selected, enter the domain name in the Domain field and skip to step 9.
STEP 8: In the Password and Confirm Password fields, type the password for this account. Be sure to type the same password each time.
STEP 9: In the Display Name field, type the name that will appear on outgoing messages.
STEP 10: Enter a Reply-To Email Address, if desired.
STEP 11: In the Time Zone field, select the appropriate time zone from the list.
STEP 12: Click Save.
If you create the SmarterMail email account, kindly submit a ticket to Support Team regarding this issue.