Cannot connect to the remote server, the connection is actively refused by the server

Causes

• Misconfigured server
• Misconfigured full server
• Incorrect port specified by user
• Caused by a firewall or antivirus program that present on the local computer or network connection, either one is blocking the ports

Fixes

Step 1: Switch the data connection port

• Change the data connection type from passive (PASV) mode to active (PORT) mode
• If the data connection type has change and it do not help to solve the problem, you may need to change back to the default settings

Step 2: Disable the firewall or antivirus software

Disable the firewall or antivirus software during the FTP connection or configure it to allow FTP traffic on ports 20 and 21

• Please contact your firewall or antivirus software technical support for further instructions before you make any configuration

Step 3: Contact NET/Site Administrator

If the problem remains, please contact the site administrator where you are trying to connect.