• A DNS record in your Cloudflare DNS app points to one of Cloudflare’s IP addresses.
  • An incorrect target is specified for a CNAME record in your Cloudflare DNS app.
  • Your domain is not on Cloudflare but has a CNAME that refers to a Cloudflare domain.


Update your Cloudflare A or CNAME record to point to your origin IP address instead of a Cloudflare IP address:

Step 1

Contact NET to confirm your origin IP address or CNAME record target.

Step 2

Log in to your Cloudflare account.

Step 3

Select the domain that generates error 1002.

Step 4

Select the DNS app.

Step 5

Click on the Value field for the A record to update.

Step 6

Update the A record.

Step 7

To ensure your origin web server doesn’t proxy its own requests through Cloudflare, configure your origin web server to resolve your Cloudflare domain to:

  • The internal NAT’d IP address
  • The public IP address of the origin web server.