Migration failed because some files couldn’t be found by GSMME. This usually happens due to:

  • The source server couldn’t be found.
  • The usernames specified don’t exist.
  • Outlook isn’t installed or is an unsupported version.


Step 1: Inspect Server Settings

Check the server settings and authentication details.

Step 2: Reinspect CSV File

Recheck the source CSV file.

Step 3: Refer GSMME System Requirements

Outlook isn’t needed if you’re migrating from an IMAP server. For details, do refer the “GSMME system requirements”